Midland, TX Water Damage and Storm Damage Restoration Help

If water is on the floor of your Midland home, or a storm has just pushed water through the roof or under a door, the first job is to stop the source and keep people away from wet outlets and appliances. This page explains who handles what in Midland (the city or you), what storm damage in Midland usually looks like according to the National Weather Service, what a water damage restoration provider actually does, and how to reach participating providers through this site. We are a connection service, not a restoration company, and there is no obligation to hire anyone you speak with.

Who to call first in Midland: the city or a restoration provider

Some water problems belong to the City of Midland, and some belong to the homeowner. The city publishes the split on its own pages:

Situation	Who handles it	Source
Water leaking from a main in the street or alley, or a wastewater stoppage on the city side	The city’s Water & Wastewater Maintenance Division handles emergency repair of water leaks and wastewater stoppages: 432-685-7270 or 432-685-7269 on weekdays, 432-685-7340 after hours	City of Midland
Water coming out of the meter box	The city says this could be a sign of a leak and asks residents to contact Customer Service/Billing at 432-685-7320	City of Midland FAQ
A sewer line between your property line and your house	The owner: the city describes the line from the property line to the house as “your private service line”; the city’s part is the tap from the property line to the main	City of Midland FAQ
A burst supply line, a failed water heater or a roof leak inside the house	You: shut off the water, then arrange drying and repairs

Storm damage restoration in Midland: hail and flash flooding

Many searches for help in Midland start after a storm rather than a plumbing failure. Two events documented by the National Weather Service office in Midland/Odessa show what that looks like:

• Hail. On April 23, 2019, a storm moved into the city “dropping large hail up to baseball size,” according to the NWS event summary, damaging numerous vehicles, homes and other structures, especially on the south and west side of the city. Hail-damaged shingles and flashing are a common way rain gets into an attic and then through a ceiling days or weeks later.
• Flash flooding. On June 27, 2021, Midland International Airport received a record daily precipitation total of 2.67 inches, and the NWS write-up records flooded streets and underpasses and water up to the foundation of homes.

Storm-related water damage often shows up in two places at once: the ceiling (roof or flashing damage) and the floor near exterior doors (surface water). Our guides to ceiling and roof water damage and storm and flood damage cleanup in Texas cover each in more detail. If your property is near a mapped flood zone, the city’s Engineering Services floodplain and drainage page links an interactive floodplain map, and elevation certificates can be requested at floodplain@midlandtexas.gov.

What a water damage restoration provider does

Whether the water came from a storm or a supply line, the work usually runs in the same order:

1. Find and stop the source, and check for electrical hazards.
2. Water mitigation: extract standing water, remove materials that cannot be dried (often carpet pad and the lower part of soaked drywall), and set up air movers and dehumidifiers.
3. Monitor drying with moisture readings until walls, subfloor and framing are dry. The U.S. EPA’s guide to mold and moisture advises drying water-damaged areas within 24 to 48 hours to prevent mold growth.
4. Repair and restore: replace drywall, insulation, flooring and trim once the structure is confirmed dry.

A good provider will explain each step before starting and put the plan in writing. Our list of questions to ask a restoration company helps you compare what you are told.

If mold appears: Texas licensing rules

Texas regulates mold work through the Texas Department of Licensing and Regulation (TDLR). Its mold FAQ states that contractors who inspect or clean up mold in homes “are required to be licensed in Texas,” while in most instances areas of visible mold of less than 25 contiguous square feet can be cleaned up by people who are not licensed. You can check a company’s status on the TDLR license search. For what to watch for in the days after a leak, see our mold growth timeline after a water leak.

While you wait for help

• Shut off the main water supply if the source is a pipe, fixture or appliance. Our page on burst pipe water damage covers what to do next.
• Do not walk through standing water near outlets, cords or appliances.
• Move electronics, documents and furniture to a dry room.
• Photograph the source and every affected room before anything is removed.
• Check the ceiling below any bathroom, water heater closet or attic unit for stains or sagging.

Frequently asked questions

What kind of contractor do I call if I see a wet spot on my ceiling or floor?

First find out whether water is still coming in. An active leak from a pipe, fixture or water heater calls for a plumber to stop it; a ceiling stain after hail or heavy rain points to the roof. Either way, if materials are wet, a water damage restoration provider is the one who measures moisture, dries the area and removes what cannot be saved. Our first 60 minutes after water damage guide walks through the order.

Is the sewer line under my yard the city’s problem?

According to the City of Midland, the sewer line from your property line to your house is your private service line; the city’s tap runs from the property line to the main in the alley or street.

Who do I call if water is bubbling up in the street or alley?

The city’s Water & Wastewater Maintenance Division lists 432-685-7270 or 432-685-7269 during weekday hours and 432-685-7340 after hours for emergency repair of water leaks and wastewater stoppages.

What is the difference between water mitigation and restoration?

Mitigation limits the damage: extraction, removal of materials that cannot be dried, and drying. Restoration is the rebuild that follows once everything is dry.

Do you serve areas outside Midland?

Participating providers may serve surrounding communities; availability varies by location. We also have pages for water damage help in Odessa, flood and water damage restoration in San Angelo and Lubbock water damage restoration.

Sources read on October 7, 2026: City of Midland, Water & Wastewater Maintenance Division, Utilities FAQ (question 268) and Floodplain/Drainage pages; National Weather Service Midland/Odessa, April 23, 2019 Midland Hailstorm and June 2021 Flood summaries; Texas Department of Licensing and Regulation, Mold Assessors and Remediators FAQs; U.S. EPA, A Brief Guide to Mold, Moisture and Your Home. Local contacts change; confirm with the City of Midland. General information only.

What to do next

If you have water damage in a Midland home and want to compare participating local providers, use the request option on this site. Availability varies, and you decide whether to move forward with anyone you speak to.